Cancellation / Refund Policy
Clear cancellation, refund and modification rules for tours, hotels, cars, activities, guides and custom itineraries.
Quick summary
Refund eligibility depends on service type, supplier rules, date of cancellation, payment status, non-refundable components and work already completed. The exact terms shared in your quotation, voucher, payment link or booking confirmation will apply.
| Service | Typical rule |
|---|---|
| Hotels | Subject to property cancellation window and room plan. |
| Cars | Driver/vendor allocation, route and notice period apply. |
| Activities | Tickets, slots and permits may be non-refundable. |
| Tours | Composite cancellation based on hotel, car, activity and planning costs. |
Hotels and stays
Hotel refunds depend on the property policy, check-in date, room/rate plan, season, blackout dates and whether the room was confirmed or blocked. No-show, early checkout or same-day cancellation may be non-refundable.
Cars and transport
Car cancellation depends on vehicle allocation, driver dispatch, route, pickup date, advance paid and vendor commitment. Toll, permit, parking, route change or waiting costs may be charged separately where applicable.
Activities, guides and tickets
Activities involving official tickets, gondola slots, permits, guide blocks, snow activities, adventure slots or third-party inventory may be non-refundable once booked. Weather or authority restrictions will be handled according to supplier rules.
Packages and custom tours
Tour package cancellation is calculated from all connected components: hotel, transport, activities, guide, permits, planning charges, payment gateway charges and vendor cancellation rules.
Refund process and timelines
Approved refunds are processed to the original payment mode or another approved method after verification. Bank/payment gateway timelines may vary. Convenience fee, gateway fee, administrative charges or non-refundable supplier charges may be deducted.
Weather, road closure and force majeure
If travel is affected by weather, road closure, security restriction, strike, natural event, government order or other force majeure, Rayvia will try to reschedule, reroute or coordinate alternatives. Refunds will depend on supplier recovery and applicable rules.
Need help?
For policy questions, booking support, corrections, or urgent travel support, contact Rayvia Tour and Travel LLP.