Privacy Policy

Information we collect

We may collect name, phone, email, address, travel dates, guest details, destination preferences, budget, payment status, booking history, vendor service details, uploaded documents, support messages, device/browser information and website usage data.

How we use information

• To respond to enquiries and prepare quotations or itineraries.
• To process bookings, payments, vouchers, reminders and customer support.
• To coordinate with hotels, car vendors, guides, activity partners and operations staff.
• To improve website performance, service quality, fraud prevention and compliance.

When information is shared

Booking-related data may be shared with service partners only to fulfil the requested service. Payment information may be processed by payment gateways and banks. We may share information when legally required or to protect Rayvia, customers, vendors and operations.

Security measures

We use reasonable technical and operational safeguards including access control, authenticated email/SMTP, trusted hosting, platform updates and limited internal access. No online system is 100% risk-free, so customers should avoid sending unnecessary sensitive data over public channels.

Your choices

You can request correction, support, deletion review, communication changes or booking-data clarification by contacting Rayvia. Certain records may be retained for legal, accounting, fraud prevention or operational reasons.

Data retention

We keep enquiry, booking, vendor, payment and support records for as long as needed for operations, accounting, legal compliance, dispute resolution, safety and service improvement.

Need help?

For policy questions, booking support, corrections, or urgent travel support, contact Rayvia Tour and Travel LLP.