Terms & Conditions
The rules for using Rayvia services, sending enquiries, making bookings, payments, confirmations, vendor services and travel support.
Scope of these terms
These Terms & Conditions apply when you use Rayvia Tour and Travel LLP websites, enquiry forms, booking flows, vouchers, payment links, WhatsApp support, vendor services, and travel coordination. By using Rayvia services, you agree to these terms.
Rayvia acts as a travel planner, booking coordinator, marketplace and local operations support provider. Specific services may be fulfilled by hotels, transport operators, activity providers, guides, airlines, railways, payment gateways, or other partners.
Booking flow and confirmation
- Customer submits enquiry, search, booking request, or checkout details.
- Rayvia verifies availability, price, dates, room/vehicle/service details and operational feasibility.
- Booking is treated as confirmed only after required payment is received and Rayvia issues confirmation by email, voucher, WhatsApp, or dashboard.
- Any unpaid balance must be cleared as per the booking terms shared with the customer.
Customer responsibilities
- Provide correct names, phone, email, guest count, travel dates, pickup/drop points and identity details where required.
- Check booking summary, inclusions, exclusions, dates, payment amount, cancellation terms and voucher details.
- Carry valid government ID and follow hotel, transport, activity, local authority, airline/railway and security rules.
- Arrive on time for transfers, sightseeing, activity slots and check-in/check-out.
Vendor and partner services
Hotels, cars, activities, guides and other third-party services may be listed or fulfilled by approved Rayvia partners. Vendors must provide accurate rates, availability, photos, descriptions, documents and service standards. Rayvia may review, approve, pause, delist or correct partner services when quality, pricing, safety, compliance or customer experience requires it.
Changes, cancellations and refunds
Changes are subject to availability, supplier rules and price differences. Cancellation and refund handling follows the Cancellation / Refund Policy and the service-specific terms shown at booking time. Some services may be non-refundable, partially refundable, or date-restricted.
Operational limitations
Weather, road closures, security restrictions, traffic, strikes, natural events, government orders, supplier failure, technical issues, or force majeure may affect travel. Rayvia will support practical alternatives where possible, but cannot guarantee outcomes controlled by third parties or authorities.
Website and account use
You must not misuse forms, send fake enquiries, attempt unauthorized access, copy content without permission, interfere with booking systems, or submit unlawful material. Rayvia may block abusive, fraudulent, or suspicious use.
Need help?
For policy questions, booking support, corrections, or urgent travel support, contact Rayvia Tour and Travel LLP.